Terms & Conditions

Trading Terms and Conditions

Prices are inclusive of VAT and may be subject to change without notice at the Company`s discretion.


For prices and information about delivery when ordering online, please see our Delivery page.

Local Sale or Return

We offer the Sale or Return facility for our local customers` private parties but  ask that orders are collected and returned. Where deliveries are needed we are able to oblige, of course – we are even more than willing to collect the unused goods and glassware – however, for orders under £1000 a £20 charge is levied. 

Faulty goods returns policy

We ask for faulty goods to be returned  as soon as possible, within 30 days, with proof of purchase. In the case of a corked wine we require the opportunity to assess it ourselves within 24 hours of the bottle being opened. The Gift Room has its own separate returns policy for clothes, available in the shop.


Glassware is loaned free of charge providing the appropriate drinks and number of drinks are bought at The Wine Centre.  Glasses go out to customers in the condition they are returned by the previous users, so, firstly it is asked they are returned clean, and, secondly, just in case, it is recommended that customers check glasses carefully before use. Breakages are charged at £1 each (standard), £2.50 (fine flut), £7.00 (Riedel). Glasses returned dirty are charged at £1.50 per dozen. NB. Riedel is offered for minimum £9.99 per bottle spend. 

Account facilities

Account facilities are available to known local customers who buy regular orders and who enjoy the convenience of settling their account once monthly.  Account customers are asked to pay promptly on receipt of their monthly statements. We recommend that account customers check their orders carefully and sign to acknowledge their receipt, whether collected from the Wine Centre or delivered to their homes. If a signature is not provided, and/or when instruction is given to leave delivered goods without a signature, the Company cannot accept responsibility for any discrepancy, loss or damage to goods.

Title – to all goods supplied by the Company shall remain the property of the Company until paid for in full. All goods are offered subject to availability.

Late Payments are not acceptable and after 60 days without payment in full we  automatically levy a flat rate “late payment charge” of £50.00 to the customer and we issue a final 7-day notice before, if necessary, taking the matter to the County Court.   

Trade/Corporate Customers

Restaurant & Corporate trade customers are generally provided with separate terms and conditions. However, those spending over £1,000 buying directly from our website are eligible for a £50 gift voucher redeemable against future purchases.

Gift wrap charges:

Standard gift wrap £2.50

Cellophane £1.50

“The Company” refers to Great Horkesley Wines Limited trading as Great Horkesley Wine Centre.